Contact Us

We value loyal fans like you and our team wants to ensure that we are providing you with the highest quality merchandise and customer support experience possible! The below customer support form is for the Official Minecraft Shop customer support team. 

In-Game Assistance, Game Subscription, Account Migration & Technical Support

For assistance with your Mojang/Minecraft account, subscription billing, in-game support or technical support for your game, please visit the Minecraft Help Center/Game Support Team at the link here.

Minecraft Shop Order Status, Product Requests & Returns

If you have additional questions or need further assistance regarding your Official Minecraft Shop order, please fill out the form below and one of our customer support associates will be in touch with you soon.  We are available Monday through Friday, 9am – 5pm EST.
Mailing Address:
Minecraft Shop c/o Snow Commerce, Inc.
1340 Clay Street
Cincinnati, OH 45230